FAQ

Care instructions

 

For soft accessories (scarves, scrunchies): All pieces are dry clean only. They are 100% silk and very delicate. You can rinse them in cold water with mild detergent but it is not recommended over dry cleaning. 

For ceramics: Not dishwasher or microwave safe. Hand wash only.

 

Product details

 

Are the ceramics food safe?

Yes, all ceramic pieces are fired and painted with a food safe glaze which means they are not toxic to your health.

 

What is the processing time from when I place an order?

For ceramics: all pieces are one-off and ready to be shipped immediately. 

For soft accessories: all pieces listed on the website are samples. Once you place an order I will proceed with making of the same piece just for you. This usually takes 7-10 days. 

 

 

Shipping 

 

How long does it take to have my order delivered?

 

UK: 1-3 days from the day of shipping

EU: 3-7 days from the day of shipping

International: 7-10 days from the day of shipping

 

Do you ship internationally?

Yes, Sashenka ships worldwide. 

 

Are customs included in the price of products?

No, it is a responsibility of a buyer to cover customs charge.

 

What do you do to ensure that my order will arrive safely?

All orders are packaged in the most sustainable way possible which means no plastic. Bubble wrap is replaced with biodagradable packing peanuts and honeycomb paper, sometimes scraps of natural fabrics. Parcels also have "'fragile" stickers on them. 

 

What if my order arrives damaged? 

Please use the contact form on the website. You will then be contacted directly and asked to provide pictures as a proof of damage. Once confirmed, a replacement will be shipped to you.

 

Refunds

 

Do you accept refunds and exchanges?

Sashenka does not offer refunds at the moment but it is possible to exchange an item for the same price or higher. 

 

Please get in touch through the contact form if your question hasn't been answered.